“Dear L, Thank you so much for your company's understanding and for honoring my refund. Recommending Zazzle.com to friends & family is something that I look forward to doing. Customer service ranks a 10+ as well as the integrity of quality assurance. I have made a few more purchases of other items and have been very pleased with them. Zazzle.com is an awesome company! With Christmas coming soon I know I will be doing more business having high confidence that I will have excellent quality & customer service with whatever I purchase. Thank you again!”
“As a long time customer of Zazzle, I would like to express my gratitude for the excellent service that I received from L in Customer Support. She was polite, friendly, kind, sympathetic to my situation, and quick to take initiative to do what she could to solve my problem. I had several questions which she answered knowledgeably, and when I did not understand how to navigate through my order, she patiently re-explained the directions to me until I understood. Dealing with L made a frustrating situation much more pleasant. I placed my order right away. I am very impressed; her outstanding service, and the solution that she proposed, which I utilized after completing my conversation with her, strongly encourage me to continue my practice of doing business with Zazzle.”
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